Working with us

Cancellation & Refund Policy.

Clear, fair terms for deposits, project work, and monthly services — so you always know where you stand.

Last updated: September 2026

The short version: your deposit is credited in full toward your final invoice, you can cancel any time by writing to us, and you only pay for work that has already been delivered or started.

1. Who this policy covers

This policy applies to all services offered by Growthify Solutions, including marketing, branding, lead generation, AI solutions and automation, Amazon services, app development, and web development. It applies to clients in the United States and Canada. The specifics of your engagement, such as scope, milestones, and pricing, are set out in your proposal or agreement; where that document differs from this policy, your signed proposal or agreement applies.

2. Project deposits

To reserve your place in our project queue, we may ask for a deposit (minimum $150 USD) through our billing page. Your deposit is credited in full toward your final invoice once we scope your project together.

Before work begins: if you change your mind before we have started work on your project, you can request a full refund of your deposit within 7 days of payment.
After work begins: once we have started work, your deposit is applied to the work already completed. Any amount remaining beyond the value of that work will be refunded.
If we can’t take on your project: if we are unable to deliver the service you requested, your deposit is refunded in full.

3. Cancelling a project

You may cancel a one-time project at any time by sending written notice to Hello@Growthifysolutions.com. When you cancel:

Work completed and milestones delivered up to the date of your notice remain payable.
Work that has not been started is not charged, and any prepayment for it is refunded.
We will send a final statement showing work completed, payments received, and any refund due.
On receipt of full payment for completed work, you will receive the files and assets produced up to that point.

4. Monthly and recurring services

Ongoing services such as performance marketing, lead generation, and managed campaigns are billed per billing period. You can cancel at any time with 30 days’ written notice. Service continues through the end of the notice period, and you will not be billed for any period after it ends. Fees for a billing period that has already started are not refunded on a pro-rata basis, unless we have failed to deliver the services for that period.

5. Third-party and pass-through costs

Some costs are paid directly to other companies on your behalf or at your direction. These are not controlled by Growthify Solutions and are generally non-refundable once spent or committed. They include:

Advertising spend on platforms such as Google, Meta, TikTok, and Amazon.
Domain names, hosting, software licenses, and stock assets purchased for your project.
Marketplace, app store, and payment-processing fees.

If a third party offers a refund or credit for something purchased for you, we will pass it on to you.

6. Refund requests

To request a refund, email Hello@Growthifysolutions.com with your name, business name, the email used for payment, and a short note on the reason for your request. We will respond within 3 business days.

Approved refunds are returned to your original payment method (card via Stripe, or PayPal).
Refunds are usually processed within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit.
Payment-processing fees charged by Stripe or PayPal may not be recoverable in every case.

7. Work that does not meet the agreed scope

If delivered work does not match what was agreed in your proposal, tell us in writing within 14 days of delivery. We will first work to correct it at no extra charge. If we are unable to resolve the issue, we will discuss a fair partial or full refund for the affected portion of the work.

8. Payment disputes

If you have a concern about a charge, please contact us before filing a dispute with your bank or card issuer. Most issues can be resolved quickly and directly, and a dispute can delay any refund owed to you.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows the most recent revision. Changes do not affect services you have already paid for under a prior version of this policy. This policy should be read alongside our Terms & Conditions and Privacy Policy.

10. Contact us

Questions about cancellations or refunds? Reach us at Hello@Growthifysolutions.com or call +1 437 970 1921.